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Addiction Research and Treatment Services has an opening for a Full-Time University Staff (unclassified) Clinic Patient Support Services Technician (Technician, Open Rank) position.
Nature of Work
The Addiction Research and Treatment Services (ARTS) Adult Outpatient Program (AOP) operates clinic locations in Denver, Aurora, and Arvada. AOP is a part of the University of Colorado Anschutz Medical Campus, School of Medicine, Department of Psychiatry. ARTS Adult Outpatient provides drug and alcohol assessments, psychosocial and pharmacological treatments for adults. Programs in various clinic locations include traditional outpatient, intensive outpatient and may contain specialty services for clients referred by the criminal justice system, county departments of human services, and services for pregnant women, individuals who are HIV-positive and gender responsive services. This is a full-time, University Staff (non-classified) position that supports daily AOP clinic operations by providing support in various business and clinic operations-related scenarios, provides organization of materials, supplies, operational processes, assists in patient billing accounts and works closely with the ARTS Centralized Claims and Billing office, provides abstinence monitoring, as well as other duties as assigned to ensure smooth clinic operations.
A Technician I is responsible for performing tasks under direct supervision and detailed instruction and guidance is received. Employees in this class learn to apply established techniques, procedures, practices, and methods directly related to the assignment. Positions do not remain at this level indefinitely. Some work may involve creating, integrating, applying and sharing knowledge. Duties are limited in scope and are performed with guidance and direction from other professionals and may be performed in a training and development capacity.
A Technician II is responsible for following established work procedures. Positions operate within standard guidelines and/or alternatives, which are known and any deviation from such requires prior approval. Some assignments may involve exercising discretion, analytical skill, personal accountability and functioning as an individual contributor in a wide range of clinic operations tasks and functions. Work may involve creating, integrating, applying and sharing knowledge. Duties may be limited in scope and are performed with guidance and direction from other professionals.
A Technician III is responsible for carrying out defined work procedures and processes, requires using judgment on an ongoing basis to select appropriate or applicable technical guidelines and adapting them to accomplish assigned job functions and tasks. Position will continually use decision-making skills, determine practical solutions to problems, and apply solutions, specific processes, techniques, methods, etc. with little to no supervision. Many assignments and tasks will involve exercising discretion, analytical skill, personal accountability and responsibility in a wide range of work areas. Work consistently involves creating, integrating, applying and sharing knowledge directly related to a professional field. As an individual contributor, the individual may explain work processes and/or train others, may serve as a resource or guide by advising others on how to use processes within a system, or be a member of a collaborative problem-solving team.
This position provides front desk and patient support services and will be supervised by the Clinic Manager, the Clinic Team Lead, a senior counselor, or another designee of the Clinic Manager. This position will primarily work with patients who are participating in Medication Assisted Treatment (MAT), referred from probation departments and with opioid dependent patients and/or other referral sources (i.e. department of social services). This position is based on a 40-hour workweek. Standard working hours are typically 5:15am-1:45pm or 10:30am-7:00pm on Monday-Friday, and/or 5:00-9:30am on Saturdays. This position may provide coverage at other AOP clinic locations as needed.
Position Duties
Duties for the Clinic Patient Support Services Technician position include, but are not limited to:
- Assist in clinic operations at an ARTS Adult Outpatient Program clinic.
- Prepare and complete all documentation for patient intakes (new or returning patients, internal/external transfers, referrals from criminal justice agencies, etc.).
- Schedule and maintain multiple electronic appointment programs.
- Coordinate and maintain clinic staff schedules to ensure adequate coverage in the clinic.
- Collect, record, and accurately track patient fee payments and/or fee balances.
- Maintain accurate patient health records and continuously ensure patient confidentiality.
- Gather and report patient statistical data for reporting purposes to respective county, state, and/or federal authorities.
- Complete and provide monthly billing report and statistics to AOP Program Director of Operations or designee.
- Provide professional and courteous services to patients.
- Undergo all requisite training and certifications to maintain and use a University of Colorado procurement card and facilitate purchases to support clinic operations as directed.
- Accurately record and maintain all records for clinic operations purchases, invoices, receipts, and any other documentation for monthly review and approval.
- Ensure the clinic’s bills, invoices, etc. are paid in a timely manner to support smooth clinic operations.
- Collect same-sex patients’ provisions of urinalysis samples and accurately record sample collections.
- Conduct Breathalyzer (blood-alcohol level) tests and record results accurately.
- Provide in-person and telephone reception at the clinic as required.
- Provide excellent customer service to internal and external constituents, stakeholders, and partners.
- Oversee completion of clinic property management tasks, such as snow/ice removal, including direct snow removal, as necessary.
- Perform onsite physical clinic inspections to maintain business accreditation.
- Ensure clinic operations activities are completed in a smooth and efficient manner.
- Perform other duties as required or assigned by supervisor or their designee.
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. The University of Colorado/ARTS reserves the right to revise duties and responsibilities at the discretion of the supervisor and/or hiring authority.
