The University of Colorado Denver seeks a Part-Time Patient Intake Professional for an open position within the Addiction Research and Treatment Services (ARTS) Adult Outpatient Program, with clinic locations in Denver, Aurora, and Arvada. The ARTS Adult Outpatient Program is within the School of Medicine, Department of Psychiatry. ARTS Adult Outpatient clinics provide drug and alcohol assessment, psychosocial and pharmacological treatment for adults. Programs in various clinic locations include traditional outpatient, intensive outpatient and may contain specialty services for clients referred by the criminal justice system, county departments of human services, and services for pregnant women, or gender responsive services.
This position manages the intake processes for all new and returning patients entering substance use disorder treatment and addictions recovery with the ARTS Adult Outpatient Program. The person in this role will possess professional knowledge of, and effectively apply, Health Insurance Portability and Accountability Act (HIPAA) and CFR42 Part II regulations to ensure patient data privacy and confidentiality are maintained. This position must effectively manage, complete or delegate multiple tasks and assignments, and resolve any obstacles or challenges in a timely, efficient manner.
This is a part-time position and scheduled hours can vary from 20-32 hours per week.
Key Responsibilities:
- Manage and ensure the efficient and smooth daily functionality of the ARTS AOP Intake Department.
- Determine appropriate treatment option(s) for drug or alcohol assessment, SUD therapy modalities, and/or suitable pharmacological treatment for SUD patients.
- Delegate and assign patient intakes, treatment modalities, and other SUD and/or Medication Assisted Treatment (MAT) modalities and customize assignments according to AOP clinicians’ specializations or focus areas for providing treatment.
- Manage, create, and maintain multiple patient information databases and spreadsheets accurately, efficiently, and in a timely manner.
- Provide customized referrals of appropriate substance use disorder (SUD) treatment and/or MAT services that are customized to each patient entering treatment at ARTS Adult Outpatient Program (AOP) clinic locations.
- Manage and maintain productive professional relationships with ARTS-internal partners and external agencies or organizations.
- Ensure that patients’ past and present financial, fee payment and/or back fees data are entered into electronic patient health information records at point of intake, and throughout the patients’ treatment(s) received from ARTS.
- Conduct outreach activities to engage patients in SUD treatment and/or MAT services at AOP clinic locations.
- Ensure all patient data relating to AOP Intake Department functions (for example, PHI or other HIPAA-protected patient data) are accurate, comprehensive, and kept up to date with the most recent data available.
- Provide regular instruction, resources, and professional development opportunities to AOP staff members for intake procedures and rules so that new, restarting and returning patients may enter SUD treatment at AOP clinics as quickly and smoothly as possible.
- Analyze existing intake procedures and determine areas with obstacles or challenges and to report such obstacles and challenges to the AOP Program Director of Quality Assurance and/or AOP Executive Management staff as appropriate.
- Promptly inform AOP Executive Management staff of any issues or challenges affecting the operation or organization of the AOP Intake Department, and recommend timely, effective solutions to resolve such issues or challenges and/or assist in implementing such solutions.
- Perform other duties as assigned by supervisor or AOP Management Team
