ARTS Grievance Policy and Procedure

ARTS encourages you to first address any complaints or grievances regarding the care you or your family member received directly with the clinic or program involved. However, if you find it challenging to reach a resolution, our grievance procedure is readily available for your use. You can communicate your concerns verbally or in writing. We have a well-defined process in place to address any issues or complaints promptly and impartially. Our goal is to provide you with a resolution within thirty business days from the time you initially bring the matter to our attention. We are here to listen and assist you in finding a resolution.

1. Expressing Your Concerns

If you are dissatisfied with any matter related to provided services, you can let us know either verbally or in writing. We’ll make sure to document your complaint if it’s verbal.

2. Notice of Grievance Procedures

We have posted our dispute and grievance procedures in all our physical locations and on our website www.artstreatment.com. You will also receive this information when you first access our services.

3. Initial Resolution Steps

Your complaint will be forwarded to our ARTS Program Coordinator for resolution. They will work with you to find a resolution.

4. Seeking Further Resolution

If you’re not happy with the resolution provided by the Program Coordinator, you can escalate your complaint to our ARTS Program Director, whose contact information will be clearly displayed. They will discuss the issue with you either in person or over the phone.

5. Additional Assistance

If you’re still not satisfied, you can contact our ARTS Grievance Representative, who will provide further assistance. They are not involved in your regular care, ensuring impartiality.

6. Record Keeping

We keep a record of all grievances, including the date, type of grievance, and the outcome of the investigation. This data is reported annually to the Behavioral Health Administration.

Our goal is to resolve your concerns in a timely and satisfactory manner. We believe that many issues can be resolved locally before needing to involve a higher-level. Your feedback is valuable to us, and we’re here to ensure your experience with ARTS is positive.

CONTACT INFORMATION:

Program Coordinator

Contact information for each of our locations is available at: https://www.artstreatment.com/contact-us/ . Staff at each location can direct you to the appropriate contact.

Program Director

Contact information for each of our locations is available at: https://www.artstreatment.com/contact-us/ . Staff at each location can direct you to the appropriate contact.

Client Representative

Michelle Lohman
3738 W. Princeton Circle
Denver, CO 80236
303-734-3051

If the grievance is not satisfactorily resolved by the client representative, an appeal may then be made to:

ARTS Executive Director
Kristen Dixion
3732 W. Princeton Circle
Denver, CO 80236
303-761-6703

When a grievance is not satisfactorily resolved through the above process, the client may then proceed to contact any one of the following:

Signal Behavioral Health Network
6130 Greenwood Plaza Blvd.
Suite #150
Greenwood Village, CO 80111
720-263-4851

Behavioral Health Administration
Colorado Department Of Human Services
3824 West Princeton Circle
Denver, CO 80236-3111
303-866-7400

Department Of Regulatory Agencies (DORA)
1560 Broadway, Suite #1370
Denver, CO 80202
Division of Registrations
303-894-7800

In cases where a person feels they have been discriminated against or their civil rights have been violated on the basis of race, color, religion, gender, national origin, age, disability, sexual orientation, marital status or any other status protected by law; they should use the same process above to resolve their concerns. If this process proves unsatisfactory, a civil rights complaint may be filed with the U.S. Department of Justice, Office of Justice Programs, Office for Civil Rights.

To file a civil rights complaint, go to the Office for Civil Rights web site at http://www.ojp.usdoj.gov/about/ocr/complaint.htm, download and complete the Complaint Verification Form (CVF) and the Identity Release Statement (IRS) and return both forms to the Office for Civil Rights at the following address:

Office for Civil Rights
Office of Justice Programs
U.S. Department of Justice
810 7th Street, NW
Washington, DC 20531